WinPlace Terms and Conditions

Welcome to WinPlace Casino. By accessing or using our website at winplace.com, registering an account, or placing any bet, you agree to be bound by the terms and conditions set out below. We encourage you to read this document carefully before you begin. If you do not agree with any part of these terms, you should not use our services. These terms form a binding legal agreement between you and us, operated by Fortaprime SRL, licensed under the Anjouan Gaming Board.

1. About Us and Our Licence

At WinPlace, we are owned and operated by Fortaprime SRL. Our platform is licensed and regulated by the Anjouan Gaming Board. We operate winplace.com as an online casino offering slots, live dealer games, table games, video poker, crash games, and more. Our services are available in English and Dutch, and we support currencies including EUR, GBP, BTC, ETH, LTC, USDT, and DOGE.

Please note: at WinPlace, we do not currently hold a UK Gambling Commission (UKGC) licence or a Kansspelautoriteit (KSA) licence. Players accessing our services from the United Kingdom or the Netherlands do so outside the jurisdiction of those local regulators. UK players should also be aware that our platform operates outside the GamStop self-exclusion scheme.

2. Eligibility and Registration

To use our services at WinPlace Casino, you must meet all of the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must provide accurate personal information during registration, including your full name, date of birth, residential address, and telephone number.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You may only hold one account on our platform. Duplicate accounts are strictly prohibited.
• You must not be acting on behalf of another person when registering or placing bets.

We reserve the right to request identity verification at any time. Our KYC (Know Your Customer) process is mandatory before your first withdrawal is processed. Failure to complete verification may result in delays or suspension of your account.

3. Deposits and Withdrawals

3.1 Deposits

At WinPlace, we accept deposits via Visa, Mastercard, and Bank Transfer, as well as cryptocurrency payments including BTC, ETH, LTC, DOGE, and USDT. The minimum deposit across all methods is GBP/EUR 20. Card and bank transfer limits are GBP/EUR 20–4,000 per transaction.

3.2 Withdrawals

Our WinPlace withdrawal processing times vary by method: cryptocurrency withdrawals are near-instant, card withdrawals take 1–3 banking days, and bank transfers take 5–7 business days. The minimum withdrawal is GBP/EUR 20, except for bank transfers, which require a minimum of GBP/EUR 50.

Our standard withdrawal limits are GBP/EUR 3,000 per week and GBP/EUR 15,000 per month, with the monthly limit resetting on the first day of each calendar month. These limits increase with your lifetime deposit history:

• Lifetime deposits over GBP/EUR 2,500: weekly limit GBP/EUR 5,000 / monthly limit GBP/EUR 20,000
• Lifetime deposits over GBP/EUR 50,000: weekly limit GBP/EUR 7,500 / monthly limit GBP/EUR 30,000
• Lifetime deposits over GBP/EUR 100,000: weekly limit GBP/EUR 20,000 / monthly limit GBP/EUR 120,000
• Progressive jackpot wins are paid in full and are not subject to weekly or monthly withdrawal limits.

We require a minimum turnover of 3x your deposit before a withdrawal request can be submitted. If total bets since your last deposit are less than 3x the deposit amount, we reserve the right to charge transaction processing fees on both deposits and withdrawals at our discretion.

4. Bonuses and Promotions

Here at WinPlace, we offer a range of promotional offers, including welcome bonuses, reload bonuses, free spins, cashback, and VIP rewards. All bonuses are subject to specific terms, including minimum deposit requirements, wagering requirements, and expiry periods. Key general rules include:

• The minimum qualifying deposit for all bonus offers is GBP/EUR 20.
• Standard wagering requirements on deposit bonuses are 40x the bonus amount.
• Bonuses must be claimed within 3 days and cleared within 7 days of being issued.
• Maximum win from free spins attached to a deposit bonus is 10x the value of those spins.
• Maximum win from a deposit bonus is 10x the bonus amount received.
• Only one bonus may be active per deposit.

We offer a no-wagering Weekly Cashback of 10% up to GBP/EUR 500 (code BACK10) and a Weekly Live Cashback of 10% on all live game losses, both explicitly wager-free. Details of all current promotions, including the WinPlace bonus codes, are available on our promotions page.

4.1 VIP Programme

At WinPlace Casino, VIP status is granted automatically when your cumulative deposits reach GBP/EUR 2,500. There is no invitation required. As a VIP member, you gain access to enhanced reload bonuses, including the VIP Weekly Reload of 75% up to GBP/EUR 1,000 and VIP Tuesday and Wednesday reloads with bonus free spins.

5. Responsible Gambling

We at WinPlace are committed to promoting safe and responsible gaming. We provide tools to help you manage your gambling activity, including deposit limits, session time reminders, and self-exclusion options. If you believe your gambling is causing harm, we encourage you to contact our support team immediately. Please note that because our WinPlace platform operates outside the GamStop scheme, UK players will not be automatically covered by that programme and must contact us directly to request self-exclusion.

6. Prohibited Activities

When using our services, the following activities are strictly prohibited:

• Using fraudulent payment methods or false personal information.
• Attempting to exploit technical errors, bugs, or vulnerabilities in our games or systems.
• Opening more than one account on our platform.
• Colluding with other players in any game.
• Using automated software, bots, or scripts to interact with our platform.
• Abusing our bonus system by creating multiple accounts to claim the same promotion.

We reserve the right to suspend or permanently close any account found to be engaged in prohibited activity, forfeit any pending winnings, and report the matter to relevant authorities where required.

7. Intellectual Property

All content on winplace.com, including our logo, game interfaces, text, graphics, and software, is owned by or licensed to us. You may not reproduce, distribute, or create derivative works from any material on our platform without our prior written consent.

8. Limitation of Liability

Our WinPlace platform is provided on an "as is" basis. While we make every effort to ensure uninterrupted service, we do not guarantee that our website will always be available or error-free. We are not liable for any losses arising from technical failures, delays, or interruptions beyond our reasonable control. Our total liability to you in connection with any claim shall not exceed the amount deposited by you in the relevant transaction.

9. Changes to These Terms

We reserve the right to update or modify these terms at any time. When we make changes, we will publish the updated version on our website. Continued use of our services after changes are published constitutes your acceptance of the revised terms. We recommend that you review this page periodically.

10. Contact Us

If you have any questions about our terms and conditions, please contact our support team. We provide 24/7 live chat support, and you can also reach us by email at support@winplace.com. Our team is available in English and Dutch to assist you.