Our WinPlace Responsible Gaming Policy

Who We Are and How We Operate

WinPlace Casino is operated by Fortaprime SRL and holds a licence issued by the Anjouan Gaming Board. Our platform is accessible in English and Dutch, and we serve players across multiple regions. As part of our ongoing commitment to player welfare, we maintain strict internal standards around fair play, transparency and responsible gaming — standards that go above and beyond our basic licensing obligations.

At WinPlace, we want every session you spend with us to be positive and within your personal boundaries. We encourage all players to treat gaming as a leisure activity, set a budget before they start, and never chase losses.

Our Responsible Gaming Tools

We provide a full suite of responsible gaming tools directly within your account. You do not need to contact support to use most of them — they are available to you at any time from your account settings.

Deposit Limits

At WinPlace Casino, we allow you to set daily, weekly or monthly deposit limits. Once a limit is set, it takes effect immediately. If you choose to increase a limit, we apply a mandatory cooling-off period to give you time to reconsider. Decreasing a limit, however, takes effect right away.

Session Time Limits

Here at WinPlace, we offer session time reminders so you always know how long you have been playing. You can set a maximum session duration, and once that time is reached, you will be automatically notified — or, depending on your settings, logged out.

Reality Checks

Our WinPlace platform sends regular on-screen reminders during gameplay to inform you of the time elapsed and the amount wagered. These prompts are designed to help you stay grounded and make informed decisions about continuing or stopping.

Loss Limits

We at WinPlace give you the ability to set a cap on how much you are prepared to lose within a given time period. Once that limit is reached, you will not be able to place further bets until the period resets — helping to ensure that a bad run does not spiral beyond what you are comfortable with.

Wagering Limits

In addition to loss limits, our WinPlace Casino account settings allow you to cap total wagering amounts. This gives you a further layer of control on top of deposit and loss restrictions.

Self-Exclusion

If you feel that you need a break from gaming entirely, we at WinPlace offer both temporary cool-off periods and full self-exclusion. A cool-off can range from 24 hours to several weeks. Full self-exclusion removes your access to the platform for a minimum period of six months and can be extended indefinitely. During any self-exclusion period, we will not send you any marketing communications.

To activate self-exclusion, please contact our support team via live chat or by emailing support@winplace.com. Our team is available 24 hours a day, 7 days a week, and we will process your request promptly and without judgement.

Keeping Minors Safe

At Win Place Casino, we enforce a strict minimum age policy. You must be at least 18 years old to register and play on our platform. We verify the age and identity of all players as part of our KYC (Know Your Customer) process, and we may request documentation at any stage.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gaming sites. The following third-party tools can help:

• Net Nanny – netnanny.com
• Cybersitter – cybersitter.com
• Gamban – gamban.com (also blocks gambling sites for adults who have self-excluded)

If you believe a minor has accessed Win Place using your account, please contact us immediately at support@winplace.com so we can take appropriate action.

Recognising Problem Gambling

Our WinPlace team is trained to recognise signs of potentially problematic gaming behaviour. However, self-awareness is equally important. Ask yourself the following questions honestly:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape problems, anxiety or low mood?
• Have you tried to cut back on gambling but found it difficult?
• Do you hide your gambling from family members or friends?
• Do you chase losses in the hope of winning back money?
• Has gambling affected your work, relationships or financial stability?

If you answered yes to any of these questions, we encourage you to reach out for support. You are not alone, and help is available.

External Support Organisations

Here at WinPlace Casino, we actively signpost players to independent organisations that offer confidential guidance and support. These services are free and available regardless of where you are located:

Our Commitment to Fair and Transparent Gaming

At Win Place, we make sure that every player has access to clear, honest information about how our games work. All games on our platform use certified Random Number Generator (RNG) technology, and Return to Player (RTP) percentages are published or available on request. We do not manipulate outcomes, and we do not design our promotions to encourage reckless spending.

Our Win Place Casino bonus terms are clearly stated — including wagering requirements, expiry dates and maximum withdrawal caps. We believe that transparency is a cornerstone of responsible gaming, and we always encourage you to read the terms before claiming any offer. For a full overview of current promotions, visit our WinPlace bonus page.

How to Contact Our Responsible Gaming Team

If you ever have concerns about your gaming behaviour, or if you want to activate any of the tools described above, our support team is here for you around the clock. Getting started with your account is simple through the WinPlace login page, where you can also access your responsible gaming settings directly.

• Live Chat: Available 24/7 directly on our platform
• Email: support@winplace.com

We at WinPlace Casino treat all responsible gaming requests with absolute priority and complete discretion. Your wellbeing always comes first.