WinPlace Casino Privacy Policy

At WinPlace Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at winplace.com. We encourage you to read this document carefully so you understand your rights and how we handle your data. By registering an account or continuing to use our platform, you acknowledge that you have read and understood our data practices as described here.

Who We Are

We operate WinPlace Casino under the name Fortaprime SRL, and our platform is accessible at winplace.com. We hold a licence issued by the Anjouan Gaming Board, which governs how we conduct our operations. Our services are available in English and Dutch, and we primarily serve players using GBP and EUR, as well as a range of cryptocurrencies including BTC, ETH, LTC, USDT, and DOGE. If you have any questions about this Privacy Policy or how we process your data, you can reach us at support@winplace.com.

Information We Collect

At Win Place Casino, we collect several categories of personal information in order to provide you with a safe and enjoyable gaming experience. Registration at our platform is compulsory and cannot be bypassed — you must provide accurate details before playing any of our 5,100+ games. We collect the following information about you:

• Full name, date of birth, and residential address
• Telephone number and email address
• Financial information, including payment method details used for deposits and withdrawals via Visa, Mastercard, bank transfer, or supported cryptocurrencies
• Identity verification documents submitted during KYC (Know Your Customer) processes
• Gaming activity, including bets placed, games accessed, bonus codes used such as our WinPlace promo code options, and transaction history
• Device and browser data, IP address, and geolocation information
• Communications you send to our customer support team

How We Use Your Information

Here at WinPlace, we use the personal information we collect for a range of legitimate purposes. Our primary obligation is to ensure we deliver our services legally, fairly, and transparently. We use your data in the following ways:

• To create and manage your WinPlace Casino login account and verify your identity
• To process deposits and withdrawals, including our minimum deposit of GBP/EUR 20 and all associated payment method transactions
• To comply with our KYC and anti-money laundering (AML) obligations, particularly on first cashout requests
• To administer bonuses, free spins, and promotions, including our welcome bonus options and reload offers available under codes such as 1Wp, 2Wp, 3Wp, BACK10, and others
• To personalise your experience and send you relevant promotional communications, where you have consented to receive them
• To detect and prevent fraud, cheating, and other prohibited activities
• To respond to your queries submitted via live chat or email at support@winplace.com
• To improve the functionality and performance of our WinPlace Casino platform, including our Progressive Web App available for iOS and Android

Legal Basis for Processing

At Win Place, we process your personal data only where we have a valid legal basis to do so. Depending on the context, we rely on one or more of the following lawful grounds:

• Contractual necessity — processing is required to fulfil our obligations under the terms and conditions you agreed to when registering your Win Place Casino account
• Legal obligation — we are required to collect and retain certain data to comply with applicable laws, including AML and identity verification requirements
• Legitimate interests — we process data to protect the security of our platform, prevent fraud, and improve our services
• Consent — where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent, which you may withdraw at any time

Cookies and Tracking Technologies

Our WinPlace Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and support our marketing activities. We use strictly necessary cookies to keep our site functional, as well as analytical and marketing cookies where you have given your consent. You can manage your cookie preferences through the settings panel available on our site. Withdrawing consent for non-essential cookies will not affect the functionality required for your Win Place login or account access.

Data Sharing and Third Parties

We at WinPlace do not sell your personal data to third parties. However, we do share it with trusted partners and service providers where necessary to operate our platform. This includes:

• Payment processors and financial institutions facilitating your deposits and withdrawals
• Game software providers, including studios such as BGaming, Betsoft, NetGame, Evoplay, and others who power our library of 5,100+ games
• Live casino providers such as LuckyStreak, BetGames TV, and Platipus
• Identity verification and KYC service providers
• Regulatory and law enforcement bodies where we are legally required to disclose data
• Marketing and analytics partners, strictly under data processing agreements

At Win Place Casino, we require all third parties to treat your personal data with the same level of protection that we apply ourselves. We do not allow our partners to use your data for their own independent marketing purposes.

Data Retention

Our WinPlace Casino platform retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. In most cases, financial and identity records are retained for a minimum of five years following the closure of your account in order to satisfy AML and regulatory obligations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Here at WinPlace Casino, we respect your rights regarding your personal data. Depending on your jurisdiction, you may be entitled to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw your consent to marketing communications at any time
• Request a portable copy of the data you have provided to us

To exercise any of these rights, please contact us at support@winplace.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection legislation.

Security Measures

We at Win Place take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These measures include SSL encryption across winplace.com, secure server infrastructure, and access controls that restrict data handling to authorised personnel only. While we take every reasonable precaution, no system is entirely impenetrable, and we encourage you to use a strong, unique password for your WinPlace Casino login and to keep it confidential.

Children's Privacy

Our Win Place Casino services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has created an account or provided us with personal information, we will take immediate steps to close the account and delete the associated data. If you believe a minor has registered on our platform, please notify us at support@winplace.com without delay.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through our platform or by email. Your continued use of WinPlace Casino following any such update constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices at Win Place, please do not hesitate to get in touch. Our customer support team is available 24/7 via live chat at winplace.com, and you can also reach us by email at support@winplace.com. We are committed to addressing your concerns promptly and transparently.